Where does ALLIES ship to?
Please note that the expedited shipping policy starts counting from the time your package leaves our warehouse. Weekends and Public Holidays are excluded.
We ship globally to selected countries; restrictions apply. Please note that deliveries to Australia and New Zealand are currently unavailable. Alternatively, please refer to our list of authorized retailers here. Do note that all orders are subjected to local customs fees, taxes, tariffs, or duties.
| Region | |||
| United States | Price Tier | Standard (1-5 days) | Expedited (1-3 days) |
| Under $75.00 | $5.00 | $20.00 | |
| Over $75.00 | Free | $15.00 | |
| Canada | Price Tier | Standard (7-10 days) | Express (3-5 days) |
| Under $150 | $15.00 | $30.00 | |
| Between $150 - $250 | Free | $30.00 | |
| Over $250 | Free | Free | |
| Europe I | Price Tier | Standard (1-4 days) | |
| Belgium, Germany, Luxembourg, the Netherlands | Under €75 | €5.00 | |
| Over €75 | Free | ||
| Europe II | Price Tier | Standard (2-6 days) | Express |
| Canary Islands | Under €150 | €15.00 | |
| Over €150 | Free | ||
| Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Macedonia, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Republic of Ireland | Under €75 | €5.00 | |
| Over €75 | Free | ||
| Moldova | Under €150 | €30.00 | |
| Between €150 - €300 | €15.00 | ||
| Over €300 | Free | ||
| United Kingdom (including Northern Ireland) | Price Tier | Standard (2-4 days) | Expedited (2 days) |
| Under £70 | £5.00 | £10.00 | |
| Between £70 - £150 | Free | £10.00 | |
| Over £150 | Free | Free | |
| Singapore | Price Tier | Standard (3-7 days) | |
| Under SGD 75 | SGD 5.00 | ||
| Over SGD 75 | Free | ||
| Malaysia | Price Tier | Standard (3-13 days) | |
| Under SGD 350 | SGD 20.00 | ||
| Over SGD 350 | Free | ||
| Hong Kong & Taiwan | Price Tier | Standard (3-6 days) | |
| Under SGD 350 | SGD 20.00 | ||
| Over SGD 350 | Free | ||
| Other APAC regions | Price Tier | Shipping (3-4 days) | |
| Brunei, Japan, S. Korea | Under SGD 350 | SGD 40.00 | |
| Over SGD 350 | Free | ||
Where do you ship from?
We ship our products to you from the following locations, depending on your region:
United States of America: Philadelphia
Europe: The Netherlands
United Kingdom: Wigan
Singapore/APAC: Singapore
Please note that all orders are subject to local customs fees, taxes, tariffs, or duties according to custom laws in your specific country or region.
When will my order ship?
Our orders are processed as follows:
| US | Orders have a live sync with our warehouse, we aim to process it within 24-48 hours (excluding weekends and public holidays). |
| SG/ APAC | Orders placed after 9 am SGT (GMT+8) will be processed by the next working day (excluding weekends and public holidays). |
| EU | Orders placed after 3 pm CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays). |
| UK | Orders placed after 8 am CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays). |
When a dispatch date has been listed for a product, the date is estimated and can vary from time to time based on unforeseen circumstances.
Should we unexpectedly have larger order volumes, the processing time may be delayed.
Please contact Customer Service for exact timeframes. Once your order has been shipped, you will receive an email with the tracking information for your parcel.
I did not receive my order, what can I do?
In case your order is delayed, please reach out to us at ask@allies.shop as soon as possible and we will go above and beyond to assist you with all the information you need.
If you believe your package is missing, lost or are unable to locate it after being marked as delivered, please contact the associated carrier (utilized for the delivery of your order) for assistance or to file a claim.
ALLIES Group is not be held responsible for missing, lost, stolen packages or damages done after the package is delivered.
ALLIES Group is not responsible for the safety of the packages after the delivery process has been completed by local carriers.
How do I update my order?
Please contact us at ask@allies.shop as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.
How can I check the status of my order?
You will receive a confirmation email once your order has been placed. We’ll send you a second email with the tracking information once your order has been shipped.
Tracking your order is easy! Here’s how you can do it:
1. Log in to your account
• Visit our website and click on the "Log In" button at the top right of the page.
• Enter your email and password to access your account.
2. Go to "My Orders"
• Once logged in, click on your profile icon or name in the top right corner.
• Select "My Orders" from the dropdown menu.
3. Find your order
• All your recent orders will be listed here. Find the order you want to track.
4. Track your order
• Click on the specific order to view its details.
• You’ll see a tracking number and a link that will take you to the courier’s website for updates on your delivery status.
Don’t have an account?
If you checked out as a guest, you can still track your order! Simply check your order confirmation email, where you'll find the tracking link and number.
If you have any further questions regarding your order, kindly contact us via our Contact Form or at ask@allies.shop and we will endeavor to be in touch within 72 hours
What if my order has been processed and the address is incorrect?
We advise you to please reroute your package through the carrier’s tracking page once shipped, usually in 1-2 business days after an order is submitted.
Reroute options are only available online and not by calling the shipping company directly.
For any order with an incorrect address, we recommend checking your tracking information daily using the link provided in your shipping confirmation email.
ALLIES is not to be held responsible for delivery address changes or incorrect shipping addresses.
Do you deliver to PO boxes or DHL ServicePoints?
We regret to inform you that we do not deliver to PO boxes or DHL ServicePoints at this time. For the most reliable and efficient delivery, we require a physical address where our carrier partners can successfully deliver your orders. We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any further questions or need assistance with delivery options, please don't hesitate to contact us via our Contact Form or at ask@allies.shop and we will endeavor to be in touch within 72 hours.
Refund & Returns Policy
NOTE: This policy is applicable to orders placed on our US store only.
We want you to feel confident in your purchase. If for any reason you are not satisfied, you may return your order under the following conditions:
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1. Return Window
• Returns must be initiated within 30 days of receiving your order.
• Any complimentary gifts received with a purchase are required to be returned along with the order.
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2. Condition of Products
• Products must be returned in their original packaging and in usable condition.
• Only slightly used products are eligible for return.
• Empty, nearly empty, or heavily used items cannot be refunded.
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3. Return Costs
• Return shipping costs are the responsibility of the customer.
• A return processing fee (covering shipping, handling, and inspection) will be deducted from your refund.
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4. Refund Method
• Refunds are processed to the original payment method used at checkout.
• Once your return is received and approved, please allow up to 10 business days for the refund to appear.
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5. Non-Refundable Items
• Gift cards, promotional items, and products purchased through retailers are not eligible for return or refund.
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6. No Exchanges or Store Credit
• We do not offer exchanges or store credit. Refunds are the only resolution offered for eligible returns.
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7. Refused Deliveries
• If an order is refused at delivery and returned to us, the original shipping cost and return processing fee will be deducted from your refund.
My items arrived damaged. What should I do?
Please contact us immediately, within 48 hours receiving the order, at ask@allies.shop. Please provide us with your order number and some photos of the damaged product/s.
Can I return/exchange a product not purchased on Allies.shop?
If you have purchased our products from one of our authorized resellers, please contact that retailer for return or exchange information.
How to return?
NOTE: This return process applies to US orders only!
1. Ensure your product is in slightly used, usable condition — not empty or heavily used. If possible, place it back in its original packaging to keep it secure during transit.
2. Attach your return label to the package. Remove or cover any old shipping labels.
3. Drop your package at the nearest carrier location within 30 days of receiving your order.
4. Once we’ve received and approved your return, we’ll process your refund promptly. Refunds will be issued to the original payment method used at checkout.
5. Please note that the cost for this refund will be deducted from your total refunded amount.
6. Start your return here.
Return/exchange shipping costs
Please note that shipping costs for returned items are to be borne entirely by the customer and will not be refunded.
What should I do if I received the wrong product?
Please complete our Contact Form or email us at ask@allies.shop within 48 hours of receiving the order so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item/s you received.
Can I cancel or update my order after it’s been placed?
We understand that you may change your mind after placing an order. That’s why we offer a 2-hour cancellation window.
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• Within 2 hours of purchase:
You can cancel your order by contacting Customer Service at ask@allies.shop within 2 hours of purchase.
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• After 2 hours of purchase:
Orders automatically enter processing and can no longer be cancelled. If you no longer wish to receive your order, you may simply refuse delivery when it arrives. The package will be returned to us, and your refund will be issued once the return is received and inspected.
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Why only 2 hours?
Our order processing begins almost immediately to ensure fast shipping. This policy allows us to serve all customers efficiently while still giving you a short timeframe to make changes.
How do I return products received during a promotional offer?
If you received a free gift with your order during a promotional offer and want to return your products, please return the free gift(s) as well. Otherwise, we will not be able to process your return.
If you want to start a return please click here.
Can I return items from a bundled or set purchase?
If you want to return an item from a bundle or set, you need to return the entire bundle or set. We cannot process partial returns for bundled or set items.
What happens to my refund if my order no longer qualifies for free shipping?
If returning item(s) causes your order total to drop below the minimum for free shipping, the shipping charges will be deducted from your refund.
