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FAQs

When will my order ship?

Our orders are processed as follows:

US

Orders have a live sync with our warehouse, we aim to process it within 24-48 hours (excluding weekends and public holidays).

SG/ APAC

Orders placed after 9 am SGT (GMT+8) will be processed by the next working day (excluding weekends and public holidays).

EU

Orders placed after 3 pm CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays).

UK

Orders placed after 8 am CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays).

When a dispatch date has been listed for a product, the date is estimated and can vary from time to time based on unforeseen circumstances.

Should we unexpectedly have larger order volumes, the processing time may be delayed.

Please contact Customer Service for exact timeframes. Once your order has been shipped, you will receive an email with the tracking information for your parcel.
I did not receive my order, what can I do?

In case your order is delayed, please reach out to us at ask@allies.shop as soon as possible and we will go above and beyond to assist you with all the information you need.

If you believe your package is missing, lost or are unable to locate it after being marked as delivered, please contact the associated carrier (utilized for the delivery of your order) for assistance or to file a claim.

ALLIES Group is not be held responsible for missing, lost, stolen packages or damages done after the package is delivered.

ALLIES Group is not responsible for the safety of the packages after the delivery process has been completed by local carriers.
How do I update my order?

Please contact us at ask@allies.shop as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.

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