WHAT ARE MY DELIVERY/SHIPPING OPTIONS?

WHERE DOES ALLIES SHIP TO?

We ship globally to selected countries; restrictions apply. You may refer to the article What are my delivery/shipping options? for the full list of selected countries that we ship to.

Alternatively, please refer to our list of authorized retailers.

Do note that all orders are subjected to local customs fees, taxes, tariffs, or duties.

 

WHEN WILL MY ORDER SHIP?

We aim to process orders placed before 8 AM CET (GMT+1) within 24 hours.

Orders placed after 8 AM CET (GMT+1) will be processed the next working day (excluding weekends).

When a dispatch date has been listed for a product, the date is estimated and can vary from time to time based on unforeseen circumstances.

Should we unexpectedly have larger order volumes, the processing time may be delayed.

Please contact Customer Service for exact timeframes. Once your order has been shipped, you will receive an email with the tracking information for your parcel.

*This excludes US orders, which may take up to 48 hours to be processed.

 

HOW DO I UPDATE MY ORDER?

Please contact us at ask@allies.shop as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.

 

OTHER ENQUIRIES

For any inquiries, please complete our Contact Form or email us at ask@allies.shop, and we will endeavor to be in touch within 2 working days.